Membership + Payment FAQ’s

  • Yes. You only pay a one time, lump sum membership fee of £3,700. omgtlc Ltd will not request payments from you beyond this.

  • 1 Year.

  • Yes. You will have the same Beautician you select, for all services throughout your entire membership duration with omgtlc Ltd.

  • Yes. Please email: info@omgtlc.com for cancellation of membership.

  • Yes. The residential address you provide omgtlc Ltd on your membership application form is the only address your Beautician will come to for your beauty treatment booking request fulfilment.

  • No problem. Please email: info@omgtlc.com and our membership team will contact you!

  • Wire transfer. Upon signing the membership agreement you will be sent an invoice for immediate payment to the bank account provided.

  • If you cancel your membership due to misconduct by the Beautician you have selected then you will be refunded the Beautician’s commission.

    If the Beautician you have selected decides to no longer work with omgtlc whilst you are a member, then you will be refunded the Beautician’s commission.

    omgtlc Ltd will not refund you under any circumstances.

  • No. Your Beautician will only fulfil beauty treatment services for you as an omgtlc Member.

  • We’re delighted to hear that you’re interested in renewing your membership with us!

    Yes you can, however you will need to reapply for membership and pay the membership fee.

  • omgtlc’s membership team will contact you with further instructions!

Bookings +Beauty Treatment FAQ’s

  • Up to 2 times a week.

    Up to 24 times a month.

    This is subject to individual Beautician’s, their weekly booking days and times are available on their beautician profile.

  • Weekly days are subject to the Beauty Therapist you select, however you can book from 8am - 8pm on any given booking day.

    In case of schedule change, omgtlc will email you the updated weekly booking availability for your Beautician via: info@omgtlc.com.

  • Minimum of 2 and maximum of 3 beauty treatments per booking.

  • Yes. Please email 24 hours+ in advance of the confirmed booking date and time to : info@omgtlc.com in this case.

  • omgtlc will email you via info@omgtlc.com regarding cancellation or rescheduling, omgtlc will provide you with a new booking time and day.

    Please note, this will only happen if there are extreme travel delays or medical emergencies.

  • Via omgtlc’s website using the ‘Book Treatments’ page please!

  • Your Beautician will come equipped, however we kindly request that you provide your own towels if required.

  • In the case of a complaint please email: info@omgtlc.com and our membership team will take care of you and the complaint you have with complete diligence.

  • No. Your Beautician will only service your beauty treatment requests as an omgtlc Member.

  • You are able to book all the beauty treatments that your selected Beautician provides, this is available on their Beautician Profile on www.omgtlc.com.

    Please note: these beauty treatments may be subject to change.

  • Beauticians will only be away in case of emergencies - if this happens omgtlc will inform you via: info@omgtlc.com and if your Beautician is away longer than 1 week, omgtlc will compensate you with an at home tlc hamper!

  • Yes.

    omgtlc will provide a communication portal, monitored by omgtlc, where you are able to directly speak to your Personal Beautician regarding confirmed bookings.

  • You are able to request for same day bookings, however this is subject to your Personal Beauticians schedule.

    Please book up to 48 hours in advance.

  • You are able to directly communicate with your Beautician for confirmed bookings through a communication portal once you are a omgtlc member.

    You are able to discuss with your Beautician their whereabouts.

Personal Beautician FAQ’s

  • Yes. omgtlc works with NVQ Level 3+ qualified Beauticians.

    Please note: Although Beauticians are thoroughly checked for qualifications, Beauticians displayed on omgtlc.com are independent contractors and omgtlc.com is not liable for the validity of presented qualifications.

  • Yes.

  • You are able to do omgtlc’s Trial Plan which is a 1 week long trial with a Beautician you would like to select, before long term commitment.

  • No.

  • No. The amount of omgtlc Members serviced by a singular Beautician is capped for management purposes, but please keep in mind that the Beautician you select does have other omgtlc Members to service also.

  • Certainly! Images of individual Beautician work is displayed on their Beautician Profiles.

  • Yes you may. Cash tips only please.